Privacy Policy
Last updated: November 6, 2025
Introduction
RapidCharge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Account credentials (username and password)
- Payment information (processed securely through ProCredit Bank payment gateway)
- Vehicle information (make, model, battery capacity)
Location Information
We collect location data to help you find nearby charging stations and to provide location-based services. You can control location permissions through your device settings.
Usage Information
We collect information about how you use our app, including:
- Charging session history and duration
- Charging station preferences
- App interaction data
How We Use Your Information
We use the collected information to:
- Provide and maintain our charging services
- Process your payments and transactions
- Send you notifications about charging sessions and account updates
- Improve our app and services
- Provide customer support
- Comply with legal obligations
Information Sharing
We may share your information with:
- Payment processors (ProCredit Bank) to process transactions
- Service providers who assist in operating our app
- Law enforcement or regulatory authorities when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent at any time
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days.
Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@rapidcharge.com
- Phone: +383 XX XXX XXX
- Address: Prishtina, Kosovo